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Call Center Representative Full Time

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Who we are: 
Royal Recruiter provides one-on-one jobs recommendations to job seekers for free. We carefully cultivate relationships with the top clubs, organizations, and candidates. 60% of the candidates we match with an opportunity receive a first-round interview. We work to connect appropriate candidates to appropriate jobs across the US. Companies count on us to drive their diversity recruiting efforts, proactively reaching and engaging underrepresented candidates across the country.

 

Job Description:
A Customer Service Representative’s job is to assist consumers in understanding a company’s products and services. Phone, e-mail, web chat, and social media are all options for getting in touch with them. Concerns, complaints, and other issues are also handled by a Customer Service Representative.

 

A day in the life…

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call-related information for auditing and reporting purposes
  • Provide feedback on-call issues
  • Upsell if required

 

Customer Service Representative Qualities

  • Must live in the State of Ohio
  • High School Diploma or equivalent
  • 18 years of age or older
  • 6 months customer service experience minimum
  • Typing 25 WPM
  • Be proficient in PC operation and navigation
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast-paced environment
  • Ability to stay composed and objective
  • Strong listening skills

 

Customer Service Representative Benefits

  • Emotional Intelligence (EQ) is a skill that can be improved.
  • Inside and out, know your product.
  • Develop skills that can be transferred.
  • Within your company, establish a network.
  • Find out how to solve problems effectively.

 

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Tagged as: call center, customer service

Job Overview